Section 1 App Usage Issues
QDX™ HealthID can accept multiple types of official identity documents. Common identity documents include: driver’s license, passport, and other government issued IDs. Driver’s licenses and government issued IDs need to be made out of plastic to be recognized.
Yes. The app gives you the choice to share your information. You decide who needs to know and who you can trust with your health status.
QDX™ Health ID is not a tracking app, it does not share any location specific data with any other party
To reset your password, click the link “Don’t remember your password?” on the log in page and follow the provided instructions. You will receive an email with a link and directions on how to create a new password. If you do not receive the expected email, please check your spam folder. If you have any additional issues or questions, please don’t hesitate to reach out to QDX HealthID support link.
You are able to update your phone number and company name within the app. Simply open the main menu and select “Profile”. Update your information as needed and click save.
While the QDX™ HealthID uses official documents (Passport, Driver’s License, etc) to establish your identity, it does not retain any of that information but instead issues a QDX(tm) Key (which is a digital token) to represent you. Other external forms of authentication can also be connected to the system with your permission (Google Authentication, Microsoft Active Directory, etc).
This process can take between 5 seconds and 4 minutes depending on the options selected and the quality of lighting, camera resolution and ID type.
This is a measurement to prevent fraud, specifically ID fraud.
Please provide either your passport, driver’s license or a government issued ID. Driver’s licenses and government issued IDs need to be made out of plastic to be recognized.
None of the information you submit will be shared. Your details will be automatically checked and – if verified – only the company requesting the verification will receive your ID information.
Please check if your ID is readable and fulfills the required criteria (ie. driver’s licenses and government issued IDs need to be valid plastic cards). Try to scan the ID again.
You will be asked to scan a valid ID (passport, driver’s license, government issued ID) using your webcam. Please note that the driver’s license and ID need to be plastic cards to be recognized. This is a new method designed to reduce fraud, it is easy to use and – most importantly – fulfills all security standards.
The company behind this ID verification is called Jumio. Jumio specializes in card recognition and has developed a secure mechanism to accept credit card payments and verify IDs online. Jumio is fulfilling all security requirements and holds a patent pending on this process.
Only the company or institution that asked you to provide a valid ID.
None of the information you subit will be shared. Your details will be automatically checked and - if verified - only the company requesting the verification will receive your ID information.
The ID will be automatically verified and the information will be forwarded to the company or institution that asked for an ID verification.
It could be a variety of factors, from the lighting in the room to the camera resolution. The ID should scan if you can clearly read the information on the computer screen.
In order to verify all the security features, we need a full color scan of your document.